Aftersales

We Stand Behind
Every Vehicle

5-year warranty. Genuine OEM parts. Midas Kenya partnership. A team you can reach on WhatsApp.

Warranty

5 Years. 150,000km.
No Excuses.

The longest standard warranty we know of in this segment. Not because we are generous — because we built the vehicle to last it.

Warranty Coverage

5 years or 150,000km — whichever comes first. Full coverage schedule available at the showroom.

Global Network

SAIC Motor operates 3,000+ dealers and 100+ parts manufacturing bases globally. The supply chain behind your vehicle is one of the largest on earth. That scale exists to keep vehicles running.

Independently Rated

SAIC MAXUS models hold 5-star Euro NCAP and ANCAP results — awarded by independent testing bodies, not by us. Over 2 million Maxus vehicles have been sold worldwide since 2014.

Maintenance

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Regular servicing is what keeps the warranty valid and the vehicle performing. Our service team handles routine maintenance, diagnostics, and warranty work.

Routine Service

Engine oil, filters, brake checks, tire rotation, and full diagnostic scan at recommended intervals.

Warranty Work

Warranty claims handled directly at our Nairobi centre. Full coverage schedule available at the showroom.

Diagnostic Check

Full computer diagnostic to identify faults, fault codes, and recommended repair actions before they become expensive problems.

Service booking is handled via WhatsApp while our Nairobi service centre finalises its schedule. Message us to book — we respond within a few hours.

We'll confirm your booking within a few hours. For urgent service, use WhatsApp directly.

Parts & Availability

The Kirinyaga Road Question

The question every Kenyan buyer asks is not "will the car break down" — it's "can I get a part on Kirinyaga Road on a Friday evening?" We take that question seriously.

Here is the straight answer: genuine parts are held locally in Nairobi through our partnership with Midas Kenya. Common service items — filters, brake pads, belts — are stocked, and non-stocked parts are sourced to order (ask us for the lead time on a specific part). For a specific parts enquiry on the D90 or T60, message us on WhatsApp and we will confirm availability for your exact part.
100+
Parts Manufacturing Bases
Globally — SAIC confirmed
25,800+
Patents
Proprietary parts system
3,000+
Dealers Worldwide
Global supply network

The figures above reflect SAIC Motor's global supply scale behind the brand. Your day-to-day parts come locally through Midas Kenya, as above.

Support

Roadside Assistance

When something goes wrong on the road, you need help fast. Here is what we are putting in place.

Kenya-specific roadside assistance terms are being finalised. Contact us on WhatsApp for current support options — we will give you an honest answer about what is available right now.

Contact us on WhatsApp to ask about current roadside assistance options. We will give you an honest answer about what is available right now rather than a placeholder promise.

Aftersales Network

Find a Service
Location Near You

Our Kenya service network is expanding. All confirmed locations are listed below.

Locations
Kenya Network

More service locations across Kenya coming soon. Contact us on WhatsApp for the nearest current option.

Common Questions

Aftersales — Straight Answers

The questions buyers ask before signing. Answered plainly.

The headline warranty term for the Kenya market is 5 years or 150,000km — whichever comes first. The detailed coverage schedule is issued by SAIC MAXUS and the full document is available at the showroom. Ask our team to walk you through it before you buy.
Our Nairobi service centre is at Sameer Business Park, Block E, Ground Floor. Contact us on WhatsApp to confirm current hours and book a service appointment — our team will respond within a few hours.
Common high-turnover parts — filters, brake pads, belts — are stocked locally in Nairobi through our partnership with Midas Kenya. Non-stocked or specialist parts are sourced to order (ask us for the lead time on a specific part). Contact us on WhatsApp and we'll confirm the lead time for your specific part.
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